Refund Policy

1General Rule

All sales are final once delivery is completed, except in the cases below.

2Eligible Refund Cases

Refunds or replacements may be issued if:

• Wrong item delivered
• Damaged product upon delivery
• Order not delivered

3Non-Refundable Cases

We do not offer refunds for:

• Change of mind after payment
• Opened or used products
• Incorrect address provided by customer
• Failed delivery due to unreachable customer

4Failed Deliveries

If delivery fails due to:

• Customer not answering calls
• Incorrect location

→ A re-delivery fee may apply

5Refund Process

• Contact support within 24 hours of issue
• Provide proof (photo if applicable)
• Approved refunds processed via original payment method

6Processing Time

Refunds may take 3–7 business days depending on payment provider.